A web-based customer relationship and support solution, PHP Support Ticket allows you to manage customer queries through a ticketing system. PHP Support Tickets features self-registering, emailing to admin, attachments and is a simple Support Tickets system. Written in PHP with MySQL as the database, PHP Support Ticket requires these on your server to get operated.

Features of PHP Support Ticket

Core Features

• Easy web based install script.
• 3 level users – admin, moderators and clients.
• Admin can post answers to any ticket.
• Moderators can be assigned to a specific department.
• All 3 types of users can post tickets to any department.
• Clients can post answers to their tickets only.
• Moderators can only see their tickets and tickets within their department.
• All tickets and answers can include 1 file attachment.
• Refresh button never creates duplicates of tickets or answers.
• Clients can self-register from the login screen.
• Pagination used on all pages.
• Database abstraction layer used and included with the distribution.

Email Features

• Email notifications can be switched on and off by Admin users.
• Email notifications of new answers include a thread of all previous answers.
• Email notifications include: new tickets, answers, users and changes in ticket status.
• SMTP, Sendmail and PHP’s Mail() functions are supported.
• Emails are all plain text.

Admin Features

• Admins can create, edit and delete departments.
• Admins can create new user accounts of all 3 types.

Server Features

  High Speed
      Fast Linux Servers

 Reliability
      RedHat Linux 9.0+based hosting

 Performance
       All servers have at least:
         - 2.40GHz processors
         - Minimum 1GB of memory

  Virus & SPAM Protection

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