Current Feature Set of Help Center Live:

 

-        Very fast. HCL tends to be faster then many other Live Help systems due to it's "slim and trim" philosophy.

-        CoBrowse/Co-Forms allows you to see what the user is doing, while they are doing it.

-        Unlimited Departments

-        Remote operation, no need for multiple scripts for multiple sites

-        Unlimited Operators

-        Hot Pages alert you to traffic in particular areas of your website.

-        Themeable using the Smarty template system.

-        Visitor Statistics

-        Transcripts let you monitor operator performance

-        Referrer Statistics

-        Module System allows virtually limitless expansion capabilities.

Upcoming Feature Set of Help Center Live version 3.0.0:

 

• New plug-in system allowing the override of internal HCL functionality and also allows system to upgrade only what is needed.
• More slim and trim.
• Systems could be self upgradeable with the newer versions of HCL.
• Much simpler installation.
• A more flexible module system.
• A module system allowing integration with nearly any other product.
• New hclAPP allowing both the core features and module features.

 

Server Features

  High Speed
      Fast Linux Servers

 Reliability
      RedHat Linux 9.0+based hosting

 Performance
       All servers have at least:
         - 2.40GHz processors
         - Minimum 1GB of memory

  Virus & SPAM Protection

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